The National Bat Helpline are a small team devoted to 'helping people, helping bats'. We are here to help if you have found a bat in need of rescue, need advice about works or pest control, reporting bat crime or if have any concerns about your bat roost.

As a very busy team, we can only respond to questions that are not already answered on the website, so please check our advice pages before contacting us. We do not have the capacity to respond if the answer to your question is online. We have compiled our most frequently requested advice online. We are unable to help with individual concerns about local planning applications and developments over the phone or via email, and will not respond to these messages. Please follow the advice on our website instead.

You can call us on 0345 1300 228 during our open hours, or if your question is not answered on the website, you can email us your query. Please do not email us about grounded or injured bats. For advice on what to do if you find a bat, including advice on what to do if you cannot speak to the Helpline, please click here.

October to April (off-peak season) opening hours:

Monday - Friday 9:30am - 4:30pm

May to September (peak season) opening hours:

Monday - Friday 9:30am - 4:30pm
From 6pm - 10pm (weekdays) and 10am - 10pm (weekends and bank holidays) there is an Out of Hours Helpline which is run by volunteers and is for emergency calls only.

Found a bat while the Helpline is closed? Find out who else you can contact

About the National Bat Helpline

National Bat Helpline

Volunteer taking calls for the National Bat Helpline

The National Bat Helpline receives over 14,000 enquiries each year from building and planning professionals, householders with bat roost questions, and members of the public who have found injured and grounded bats. We are partially funded by Natural England to provide free advice for dwellings and places of worship with bats. On average we arrange 790 volunteer bat roost visits for dwellings and 180 volunteer bat roost visits for places of worship every year! As a result, thousands of bats and their roosts are conserved.

The Helpline relies on the hard work and dedication of hundreds of volunteers. This includes bat carers who rehabilitate injured bats, roost visitors who help homeowners with bat roosts, and volunteers that answer phones on the Volunteer Bat Care Helpline in the summer.

We also rely on the generosity of the public to help us fund the work we do protecting bats and their roosts.

Support the National Bat Helpline!

For more information on volunteering for the Volunteer Bat Care Helpline, please click here.

To donate to the Helpline, please click here.

Related content