The National Bat Helpline are a small team devoted to 'helping people, helping bats'. We are here to help if you have found a bat in need of rescue, need advice about works or pest control, are experiencing issues at a property with a bat roost, or are concerned about a bat crime.

As a very busy team, we can only respond to questions that are not already answered on the website, so please check our advice pages before contacting us. Please note, our support for your questions and concerns about local planning applications, developments or events can all be found in our online advice pack.

You can call us on 0345 1300 228 during our open hours, or if your question is not answered on the website, you can email us your query.

The National Bat Helpline receives over 14,000 enquiries each year from building and planning professionals, householders with bat roost questions, and members of the public who have found injured and grounded bats. We are partially funded by Natural England to provide free advice for dwellings and places of worship with bats. On average we arrange 790 volunteer bat roost visits for dwellings and 180 volunteer bat roost visits for places of worship every year! As a result, thousands of bats and their roosts are conserved.

The Helpline relies on the hard work and dedication of hundreds of volunteers. This includes bat carers who rehabilitate injured bats, roost visitors who help householders with bat roosts, and volunteers that answer phones on the Volunteer Bat Care Helpline in the summer.

We also rely on the generosity of the public to help us fund the work we do protecting bats and their roosts.

National Bat Helpline

Volunteer taking calls for the National Bat Helpline