The National Bat Helpline can answer your questions and concerns about bats and give you advice on bats care, building works and reporting bat crime.

Call us on 0345 1300 228

May to September (peak season)
Monday - Friday 9:30am - 4:30pm

From 5:30pm - 10:30pm there is an Out of Hours Helpline which is run by volunteers and is for emergency calls only.

October to April (non-peak season)
Monday - Friday 9:30am - 4:30pm

Helpline closed? Find out who else you can contact

About the National Bat Helpline

National Bat Helpline

Volunteer taking calls for the National Bat Helpline

The National Bat Helpline receives over 12,000 enquiries each year from building and planning professionals, householders with bat roost questions, and members of the public who have found injured and grounded bats. As a result, thousands of bats and their roosts are conserved.

The Helpline relies on the hard work and dedication of hundreds of volunteers. This includes bat carers who rehabilitate injured bats, roost visitors who help homeowners with bat roosts and volunteers that answer phones on the Out of Hours Helpline in the summer.