The National Bat Helpline can answer your questions and concerns about bats and give you advice on bat care, building works and reporting bat crime.

October to April (non-peak season)
Monday - Friday 9:30am - 4:30pm

May to September (peak season)

Monday - Friday 9:30am - 4:30pm

From 6pm - 10pm (weekdays) and 10am - 10pm (weekends and bank holidays) there is an Out of Hours Helpline which is run by volunteers and is for emergency calls only.

Found a bat while the Helpline is closed? Find out who else you can contact

About the National Bat Helpline

National Bat Helpline

Volunteer taking calls for the National Bat Helpline

The National Bat Helpline receives over 14,000 enquiries each year from building and planning professionals, householders with bat roost questions, and members of the public who have found injured and grounded bats. As a result, thousands of bats and their roosts are conserved.

The Helpline relies on the hard work and dedication of hundreds of volunteers. This includes bat carers who rehabilitate injured bats, roost visitors who help homeowners with bat roosts and volunteers that answer phones on the Out of Hours Helpline in the summer.

We also rely on the generosity of the public to help us fund the work we do protecting bats and their roosts

Support the National Bat Helpline!

For more information on volunteering for the Out of Hours project, please click here.

To join the community of people helping to crowdfund our Out of Hours Helpline, please click here.

To donate to the Helpline, please click here.