As a small and busy team, we must prioritise our enquiries, which we respond to during our office hours only. We can only respond to questions that are not already answered on the website, so please check our advice pages before contacting us. You can find our most frequently requested advice online.

You can therefore expect a response to take anywhere between 1 – 10 working days, depending on the urgency of your case.

We do our very best to meet these targets but unfortunately for us, bats can be unpredictable, and we occasionally experience sudden increases in demand. There may be additional delays during the busy summer months.

Rest assured; our hard-working Helpline team will endeavour to get back to you as swiftly as possible!

Helpline target response times