We are now recruiting for volunteers!! Closing date is 9am on Friday 24th September 2021, but volunteer places are available on a first come first served basis.

BCT operates a National Bat Helpline to provide almost 15 000 enquirers a year with easily accessible and accurate information, including getting injured bats to the care they need. The Helpline’s role in advising and supporting people who come into contact with bats is an important part of BCT’s work towards our vision of a world rich in wildlife where bats and people thrive together.

Why get involved?

We need your help us provide an excellent service that benefits bats. We are now recruiting volunteers to the Volunteer Bat Care Helpline (VBCH). Volunteers will answer the bat care calls we receive during office hours this winter.

Common calls involve grounded or injured bats found by the public, bats trapped in people’s houses, bat-related crimes and disturbed roosts. Volunteers receive training in answering calls before the season begins, as well as full support from BCT staff throughout the season.

Volunteering for the Helpline is a great way to get involved in conservation from the comfort of your home, and we consistently receive feedback from volunteers that it is a very rewarding experience.

About the role

As a volunteer on the VBCH, you will answer calls from members of the public who have found grounded, injured or lost bats. You will provide advice on a range of situations and put bat finders in touch with local bat care volunteers where possible.

All you need is:

  • A computer with internet access
  • A speaker/mic or headset to use with your computer, as phone calls will be received using an internet app on your machine
  • A phone with reliable reception for contacting support staff where needed

You do not need to have prior experience in conservation to volunteer, as full training and support is provided. Anyone who is interested in helping bats is welcome to apply!

We are looking for volunteers who are:

  • Comfortable with using IT/the internet
  • Have good record-keeping skills
  • Are willing to speak to members of the public about bats and the work of BCT
  • Willing to spend additional time reading training materials, as there is a lot to learn!

As a volunteer, you will assist with 2-3 ‘bat watches’ per month between September – April. Each Bat Watch is 3.5 hours long (including a break). During each bat watch volunteers, can expect to help several callers rescue the bat(s) they have found.

Volunteers must attend one of two online training days on either:

  • Thursday 30th September
  • Saturday 2nd October

Training days will run between 10:30am and 3:30pm with breaks. You can sign up for a training session once your application has been accepted. Read on...

How to sign up

Please follow the link to reach BCT’s Better Impact page: here

Fill out the application form in the ‘I would like to volunteer’ section.

You will be asked to create a Better Impact account to do this if you do not already have one. After filling in the application form, it will send BCT a notification so that we can review your application and accept you on the project.

If you have any questions, please email helplinevolunteers@bats.org.uk.

This is a voluntary position that supports the work of the Helpline services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment. We are unable to take applications from individuals under the age of 18

What have people said about the Volunteer Bat Care Helpline

What have people said about the Volunteer Bat Care Helpline

“It’s a great feeling to play a part in helping a lost or injured bat, and to improve people's awareness of these often-misunderstood animals. I would recommend volunteering on [the Volunteer Bat Care Helpline] to anyone who is considering it.” – volunteer, 2020

“I really enjoyed my time volunteering for BCT [Volunteer Bat Care Helpline]. It was very rewarding, and I always felt happy afterwards, as speaking to so many caring people on the phone was really uplifting.” – volunteer, 2020

“I really felt I made a difference to the outcome of poorly/injured/baby bats at the end of every session. This is a hugely rewarding feeling!” – volunteer, 2020

Previous seasons on the Out Of Hours (OOH) Volunteer Bat Care Helpline

Volunteer Bat Care Helpline

2018 Out of Hours Report

The Out of Hours project has been running successfully since 2004. 2020 was our busiest OOH season so far!

The 2020 Out of Hours season began on the 1st May and ran until the end of September and 56 volunteers took a huge 3,017 calls and donated a total of 2,156 hours to bat conservation!

A thank you infographic created to thank our amazing volunteers and show their highlights can be found in the downloadable document below:

Click here to download 2020 volunteer infographic

Stats and highlights for the 2019 project can be found in the downloadable document below:

Click here to download 2019 OOH Project Highlights

A downloadable version of the full 2018 report can be found linked below. It includes further information about the project and some stats and charts regarding what type of calls we dealt with and where the calls came from.

Click here to download the 2018 OOH Project report

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