We have now filled up all volunteer positions for the 2021 summer season, but keep an eye out for further recruitment later in the year.

In previous years, BCT have run an Out of Hours service between May and September, where volunteers have answered emergency bat-related calls from the public on evenings, weekends and bank holidays. This year we are extending the volunteer service and this will be the first year that volunteers will also be answering bat care calls from the public in-office hours.

Why get involved?

We are fast approaching the time of year when bats become more active and our Helpline becomes very busy with members of the public calling about bats in need of help. To ensure that as many bats as possible are helped during this critical time, we need volunteers to answer bat care-related calls during office hours (9.30pm-4.30pm), as well as during the emergency service on evenings, weekends and bank holidays (which will also cover bat crime).

Common calls involve grounded or injured bats found by the public, bats trapped in people’s houses, bat-related crimes and disturbed roosts. Volunteers receive training in answering calls before the season begins, as well as full support from BCT staff throughout the season

As this year will be the first time that our volunteers will be able to provide valuable support during office hours, this is an amazing opportunity to be part of a pilot project.

About the role

As a volunteer you will answer calls from the public, providing advice on bat care calls and putting them in touch with a local bat care volunteers where possible. During our emergency service, volunteers will also be advising on calls relating to bat crime. We consistently receive feedback from volunteers that it is a very rewarding experience, and many enjoy it so much that they return to volunteer the next season.

You do not need to have prior experience in conservation to volunteer, anyone who is interested in helping bats is welcome to apply. Volunteering for the Helpline is a great way to get involved in conservation from the comfort of your home and during your spare time.

Volunteers are expected to assist with 2-3 ‘Bat Watches’ a month, which are either 3.5 or 4 hours long (including a break). During each bat watch volunteers can expect to receive a number of calls.

All you need is:

  • A computer with internet access (or a tablet, although a computer is preferable).
  • A phone with reliable reception (you must be able to turn your voicemail off for shifts).

Full training and support is provided and all volunteers must attend an online training day in April or May.

Although we have now filled up all volunteer positions for the 2021 summer season, you can email us to be notified of further opportunities at helplinevolunteers@bats.org.uk.

If you have any questions please email helplinevolunteers@bats.org.uk.

This is a voluntary position that supports the work of the Helpline services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment. We are unable to take applications from individuals under the age of 18.

Volunteer Bat Care Helpline
Volunteer Bat Care Helpline

2018 Out of Hours Report

Previous OOH seasons

The project has been running successfully since 2004 and 2020 was our busiest OOH season so far.

The 2020 Out of Hours season began on the 1st May and ran until the end of September and 56 volunteers took a huge 3,017 calls and donated a total of 2,156 hours to bat conservation!

The full 2020 report is coming soon. A thank you infographic created to thank our amazing volunteers and show their highlights can be found in the downloadable document below:

Click here to download 2020 volunteer infographic

Stats and highlights for the 2019 project can be found in the downloadable document below:

Click here to download 2019 OOH Project Highlights

A downloadable version of the full 2018 report can be found linked below. It includes further information about the project and some stats and charts regarding what type of calls we dealt with and where the calls came from.

Click here to download the 2018 OOH Project report

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