A complaint is a formal claim that Bat Conservation Trust (BCT) has failed to meet an organisational commitment as set out in the BCT Memorandum or Articles, Annual Trustees’ Report and Accounts, a relevant code of practice, law or regulation. A complaint will be investigated, formally responded to, and a record kept.
Download the policy below to know more about:
- What is a complaint
- How you can complain
- What will happen when you complain
- How long you should expect to wait for a response
- What you can do if you are not happy with our response
